Detalle de la Oferta

Descripción de la Oferta

As an Operations manager, you will have to ensure that the client and internal goals are met, through effective and efficient administration and execution of the operation department processes and procedures. You will also be in charge of supervising and ensuring the alignment of the Operations department to the organizational strategic planning, coordinate and ensure the operation functions well and that the metrics are achieved, supervise and ensure that the protocol is comply and Supervise to the team of supervisors and QA Analyst.
Skills and Requirements:
• 2+ years experience in an Operations Manager position preferable in a sales program
• 5 years of proven experience as a Team Leader within the BPO industry.
• Bachelor Degree or at least enrolled in one.
• Able to practice positive leadership and be people oriented.
• Strong conflict Resolution and problem Solving skills
• Excellent stress management.
• Advanced Computer and Excel skills.
• Highly efficient in time management.
•Previous WFM knowledge
• KPI attainment oriented Responsibilities and Duties: •
Review cluster performance
• One on One with TLs to set goals and drive performance
• Review and adjust strategies to drive performance
• WBR & MBR preparation