Detalle de la Oferta

Descripción de la Oferta

Are you passionate about ensuring exceptional customer service? Join our team as a Hypercare QC Specialist and help us maintain the highest standards during the crucial post-launch phase of new processes, systems, and services!
?? Key Responsibilities:
Monitor customer service quality during the Hypercare phase after new implementations.
Actively listen to customer feedback and resolve post-launch issues swiftly.
Collaborate with cross-functional teams to address challenges and deliver quick solutions.
Conduct quality assessments to ensure compliance with company standards.
Analyze customer complaints, identify trends, and suggest proactive improvements.
Provide clear communication and regular updates to customers.
Prepare post-launch quality reports and performance metrics.
?? Qualifications:
Minimum English proficiency at CEFR Grade B2.
Strong verbal and written communication skills.
At least 3 years of experience in customer service or quality control.
Experience in post-implementation or Hypercare phases is a plus.
Familiarity with customer service software, CRM tools, and ticketing systems.
Excellent problem-solving and analytical skills.
Ability to work under pressure in a fast-paced environment.
?? Desired Skills:
Experience with quality monitoring tools and service recovery techniques.
Knowledge of Agile methodologies and project management.
If you're a detail-oriented, proactive problem solver with a passion for customer satisfaction, we want to hear from you! Apply today and become an integral part of our team!

Experiencia Requerida

Educación Superior

Educación Secundaria

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