Detalle de la Oferta

Descripción de la Oferta

Key Skills:
Exceptional technical writing abilities, with knowledge of industry best practices for documentation. Able to simplify complex technical concepts into clear, concise, and engaging language that adheres to Verizon’s Editorial Style Guidelines.
Strong skills in creating technical content quickly for diverse audiences using organizational methods such as table formatting, content blocking, and simplifying complex workflows and procedures.
Experience writing instructions for mobile app users, telecommunications products, or other technical products.
Proven ability to align with editorial guidelines while prioritizing user needs.
Skilled in redesigning and reformatting content to meet existing standards and guidelines.
Proficient in optimizing content across various prepaid cellular brands to reduce customer contacts by making information accessible, easy to understand, and actionable.
Experience assisting teams in managing content lifecycles and leading content improvement initiatives.
Ability to analyze systems and processes to identify opportunities for content quality improvement.
Experience collaborating with subject matter experts (SMEs) and stakeholders to gather and validate accurate information.
Experience with chatbot dialogue flows, web pages, and other user experience flows.
Versatile writing style adaptable to different audiences.
Minimum of 2 years of experience working with platforms such as Adobe Experience Manager (AEM), Salesforce, Google Workspace, and Microsoft 365.
4+ years of experience in Product or Development Management.
Excellent verbal and written communication skills.
Strong skills in planning, time management, and organizational strategies.
Product and customer support experience.
Proficiency in English, with a requirement to score >80% on the Level 3 English standards test.
Ability to prioritize tasks effectively and maintain high accuracy standards.

Desired Skills:
Ability to manage multiple projects and tasks within tight deadlines using task management tools.
Experience integrating rich media such as images, animations, infographics, and videos into content.
Empathy for customer experiences and needs.
Familiarity with Content Management Systems (CMS).
Experience with web-based development tools.
Skills in Google Sheets/Docs/Slides.
Proficiency in Adobe Experience Manager (preferred).
Technical writing, stakeholder management, and project management skills.

Job Duties:
Write and develop Verizon content using company-owned systems to support the full customer telecommunication journey.
Utilize strong decision-making skills and self-reliance to complete content within short time frames.
Collaborate with stakeholders and SMEs to validate information, ensuring final content is approved and published in various content management systems with minimal oversight.
Evaluate the performance of published content and make adjustments to optimize its effectiveness, including linking content pieces and advising on asset improvements.
Play a key role in the strategic daily operations by ensuring that up-to-date and relevant content is available to users when needed.

Education/Certifications:
Bachelor’s degree or equivalent experience in English, History, Journalism, or a related field with a strong focus on writing (preferred).
Portfolio of writing samples recommended.

Experiencia Requerida

Educación Superior

Lenguajes