Detalle de la Oferta

Descripción de la Oferta

?? STAFF POSITION OPENING: Operations Team Lead
The team leader is responsible for the day-to-day operations of a team of sales representatives, ensuring the achievement of performance targets and the delivery of exceptional customer service. This position has a direct and immediate impact on the overall efficiency and profitability of the company.
?? Skills and Qualifications:
At least one (1) year experience as a Team Leader for an Outbound Sales account in the BPO industry
Previous experience in B2B accounts and CRM is highly preferred
Ability to provide feedback and coaching, and drive a team toward specific goals
Strong leadership skills with a result-oriented mindset
High English proficiency
Schedule availability is a must
Ability to drive sales and KPIs by constantly monitoring agents
?? Duties and Responsibilities:
Drive and exceed team performance
Drive important KPIs on a daily basis remotely by constant coaching
Take escalated calls
Provide support to associates in regard to client priorities and metrics
Conduct coaching, development, and performance management

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes