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CONDUENT

Senior Supervisor Transaction Processing

CONDUENT

  •  Expira 25/05/2025
  •  Guatemala
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Detalle de la Oferta

Área de la Empresa Call Center
Cargo Solicitado Supervisor de Ventas
Puestos Vacantes 1
Tipo de Contratación Tiempo completo
Nivel de Experiencia Sin experiencia
Salario máximo (USD)
Salario minimo (USD)
Vehículo Indiferente
País Guatemala
Departamento Otro

Descripción de la Oferta

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:


Requires broad technical expertise and company and industry knowledge.
Accountable for functional, operational, and/or program management.
Achieves goals through the work of others.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.


General Profile


Supervises daily tasks of complex business, technical support, or production teams.
Sets team priorities to ensure timely project completion.
Coordinates work activities with other supervisors.
Makes decisions based on policies, procedures, and business plans.
Receives guidance from manager.
May not perform the work supervised.


Functional Knowledge


Understands and applies concepts in the field of expertise.
Has basic knowledge of other disciplines.


Business Expertise


Understands how to improve efficiency across related teams.


Impact


Impacts the quality and effectiveness of the team and its contribution to the subfunction.


Leadership


Sets priorities and mentors employees to meet daily deadlines.


Problem Solving


Resolves day-to-day technical and operational problems.


Interpersonal Skills


Uses tact to exchange information and handle sensitive issues.


Responsibility Statements


Manages teams and provides direction to resolve problems.
Manages client SLAs.
Coordinates resource planning.
Coordinates with support functions.
Generates financial reporting
Prepares employee payroll.
Communicates with stakeholders and clients.
Drives process efficiencies.
Coordinates employee training and development.
Manages people and performance.
Manges risk management, security, compliance and business continuity.
Manages client transitions.
Responsible for billing and invoicing.
Participates in customer meetings and conference calls.
Ensures best business practices and standard business policies.
Performs other duties as assigned
Complies with all policies and standards



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccinat

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