Detalle de la Oferta

Descripción de la Oferta

Job Track Description:


Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
College or university degree required or equivalent work experience, providing exposure to fundamental theories and concepts.


General Profile


Performs routine assignments.
Develops skills by performing structured work assignments.
Uses existing procedures to solve routine or standard problems.
Receives instruction, guidance, and direction from others.


Functional Knowledge


Requires a conceptual understanding of theories, practices, and procedures.


Business Expertise


Applies general knowledge of business developed through education or previous experience.


Impact


Has a limited impact on own work team.
Follows standardized procedures and practices to achieve objectives and meet deadlines.


Leadership


No supervisory responsibilities.
Responsible for developing technical contributions.


Problem Solving


Uses existing procedures to solve standard problems.
Examines information and standard practices to make judgments.


Interpersonal Skills


Exchanges information and ideas effectively.
Ask questions and checks for understanding.


Responsibility Statements


Provides onsite end-user support.
Installs applications.
Manages hardware/software installations and troubleshooting.
Provides onsite smart hand support to other technical towers as needed.
Installs and Configures new hardware.
Manages site-level inventory.
Manages ticket queue for local support requests.
Escalates systems outages or problems that are impacting production.
Leads local onsite desktop support members.
Validates that tickets are being assigned and worked in appropriate timeframes.
Performs other duties as assigned.
Complies with all policies and standards.